Biller Frequently Asked Questions

 

What are Automatic Bill Payments?

Automatic Bill Payment allow you to charge your regular or household bills to your Discover Card. Arrange Automatic Bill Payments for your Internet service, wireless/home phone, cable/satellite TV, newspaper, insurance and more. You must contact billers directly to pay a bill with your Discover Card. To see if a biller participates, consult our Biller Directory.

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What are the benefits of Automatic Bill Payments with Discover Card?

Automatic Bill Payment with Discover Card give you greater peace of mind knowing that your important monthly payments are made on time, every time. You’ll spend less time paying bills every month and more time doing the things you enjoy. You’ll simplify your finances and be able to track your payment history at Discover.com. Plus, you’ll build your

Cashback Bonus even faster with regular Automatic Bill Payments.

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Can I build my Cashback Bonus by paying these bills with my Discover Card?

Yes, you build your Cashback Bonus with each bill you pay with your Discover Card. The more bills you add, the bigger your Cashback Bonus. Cardmembers who participate in a Cashback Bonus Program earn a cash reward on all qualified purchases, up to 1% of each purchase based on annual level and type of purchases. See Cashback Bonus Terms and Conditions for full details.

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Which billers accept Automatic Bill Payments with Discover Card?

Thousands of merchants nationwide accept Discover Card Automatic Bill Payment, including phone companies, Internet service providers, cable/satellite TV providers, newspapers, and more. Browse our Biller Directory to see which of your billers accept Automatic Bill Payment. If your biller is not listed, simply contact them via the information on your monthly statement to ask whether they accept Automatic Bill Payment from Discover Card.

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What information might a biller request?

Billers generally ask for the following information:

• Biller account number
• Discover Card number
• Card Expiration date
• Amount you authorize to be charged
• One-time or Automatic Bill Payment

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Does the biller need to store my Discover Card information?

Some billers may allow you to use one-time bill pay without storing your card information. Contact your biller directly for further information.

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Are Automatic Bill Payments free?

Yes, it’s free. Discover Card charges no fees for Automatic Bill Payments. Most billers likewise do not charge a fee, but be sure to ask when you set up your payments.

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When do my payments switch to Automatic Bill Payments?

Your payments will continue on your normal due date with your biller until they start charging your Discover Card automatically. Continue paying as you have previously until you see charges appear on your Discover Card statement or your biller informs you they have started charging your Discover Card.

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Will I still receive a bill when I use Automatic Bill Payment?

Billers typically continue to send a bill with the total amount they will charge to your Discover Card account. Some billers, however, may allow you to receive an online bill or no bill at all. Of course, your Discover Card monthly statement or online statement will provide you with a convenient, thorough record of charges to your Discover Card account.

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How many billers can I have with Automatic Bill Payments?

There is no limit to the number of billers that can charge Automatic Bill Payment to your Discover Card. Keep in mind, however, there may be a limit to overall charges to your Discover Card account if bills exceed your credit limit.

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What if my Discover Card account number or expiration date changes?

If you have any Automatic Bill Payments set up with Discover Card, we will attempt to update your account number and expiration date with these merchants.

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What if my bill amount changes?

If you’ve established one-time bill payment, you will see the new bill amount before you pay. If you sign up for Automatic Bill Payments, you will pre-select one of the following options:

1. Pay the full amount of your bill each month even if it changes.
2. Pay a fixed amount and be credited for overpayment.

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What should I do if a Automatic Bill Payment charge on my Discover Card account statement is incorrect?

If you have a question about the amount or frequency of the charge, contact your service provider immediately to resolve payment discrepancies. As always, if you do not recognize a biller on your statement or have a concern about a transaction, you can call Discover Card Customer Service at 1-800-DISCOVER (1-800-347-2683), or send a secure message through one of the online forms under "Dispute a Charge" in the Customer Service area of the Account Center.

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How do I stop using Automatic Bill Payment with a particular biller?

Contact the biller directly to cancel any Automatic Bill Payments. Some billers require an advance notice, so be sure to allow enough time.

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